FAQs
Salon Etiquette
GIVE YOURSELF TIME
Please arrive on time or call us if you’re running late. Our number is 021-032-1638. If you are late, you may face a shorter appointment to avoid disrupting our next clients.
SWITCH OFF YOUR DEVICES
Please switch your mobile phone to silent while in our salon, and please refrain from taking calls.
GIVING PLENTY OF NOTICE
We require 48 hours notice for all time changes and cancellations. If notice is not provided, we charge 50% of your appointment fee.
How do I make a booking?
You can book an appointment here.
Do you have EFTPOS?
Yes, we have an EFTPOS terminal at the salon to pay for your appointment.
Do you sell gift vouchers?
Yes, we offer both physical gift vouchers that are mailed to you and e-gift vouchers that can be emailed to the recipient. You can purchase a gift voucher online in our shop or whilst at the salon.
Cancellation & No-Show Policy
We all get busy, and we understand that special circumstances are unavoidable and cancellation of your appointment may be necessary. If you find yourself unable to keep an appointment, we kindly request 48 hours’ notice. This courtesy enables us to schedule another client in this time.
If 48 hours notice isn’t given, there will be a charge of 50% of your appointment cost. If you simply do not show up, you will incur a fee equivalent to 100% of the booked appointment.
As cancellations and ‘no shows’ have a significant impact on us, we need to enforce our cancellation policy and trust you understand our need to do so.
I have sensitive skin.
We have carefully chosen the products we use to not irritate or damage your skin. We trust Janesce Skincare, the industry leader in holistic skincare products that are carefully crafted for a variety of skin types and conditions. If you have any concerns, let us know when you arrive for your appointment.
Is it safe to get a massage while pregnant?
Generally, yes, provided you’re visiting a professional. Massage therapy during pregnancy has been shown to provide many benefits, including a sense of wellness, improved relaxation, and better sleep. If in doubt, please ask a medical professional.